THE CANOE SHOP

Refund and Returns Policy

At Desperate Measures, we aim to make returns and exchanges straightforward. Please read our returns policy carefully to ensure a smooth process.

Keep Your Receipt

Please retain your receipt or invoice for anything you buy from us. It’s essential for processing returns, exchanges, or warranty claims.

Returns for Unwanted or Incorrectly Sized Items

You may return items that are unwanted or the wrong size within 28 days of purchase, subject to the following conditions:

Exchanges

If you’re exchanging an item:

Refund Adjustments

If you return part of your order for a refund and the remaining order value falls below the £85 free postage threshold, we reserve the right to deduct a £6 postage charge from your refund.

For international orders, return and redelivery charges will vary based on the destination. Contact us for an accurate quote before proceeding.

Warranty Returns

For warranty claims, the return postage charge is waived if items are returned clean and free from dirt, in compliance with Health and Safety regulations.

Non-Returnable Items

The following items cannot be returned unless defective:

Your Rights

This returns policy does not affect your statutory rights.

If you have any questions about our returns process or need further assistance, please don’t hesitate to get in touch!

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