THE CANOE SHOP

  • Free Delivery On Clothing & Kit ORDERS OVER £85
  • Secured Payment Online or over the phone orders!

Delivery Information

At Desperate Measures, we aim to make your shopping experience as seamless as possible. Below you’ll find all the details you need about our delivery services:

Postage Costs

  • £6.00 postage for orders to mainland England and Wales.
  • Free delivery for orders over £85 (excluding kayaks, canoes, and SUP boards).
  • Exclusions: Kayaks, canoes, and SUP boards are for shop collection only, unless a prior arrangement has been made.

If you’re outside mainland England and Wales, please contact us with your full delivery address so we can calculate the postage costs.

Delivery Process

  • Orders are dispatched within 2 working days. Most UK orders arrive within 5-7 working days, depending on the courier. Unless an item is on "Back Order" of which these items have to be ordered in specifically
  • International orders are generally delivered within 10 days.

If no one is available at the delivery address, the carrier will leave a card with instructions. They may attempt re-delivery the next working day or provide details on how to collect the package.

  • If the package is returned to us due to non-collection, a £25 fee will be charged to cover return costs. Redelivery will incur an additional postage charge, which may exceed the original cost.
  • It’s the customer's responsibility to resolve disputes with the courier regarding missed delivery cards.

Checking Your Delivery

Upon receiving your order, check all items for damage before accepting the delivery. The driver should wait while you inspect the package.

  • If damaged: Refuse the delivery or sign for it as damaged.
  • If accepted as satisfactory: Claims for damage cannot be made later.

For deliveries to business addresses, we consider the package delivered once it reaches the reception area.

Lost or Damaged Items

Notify us within 2 working days if your order is lost or damaged in transit. This allows us to promptly address the issue with the courier. Always include your order number in correspondence.

Proof of Delivery

Proof of delivery from our courier is considered sufficient evidence that the goods were received.

We’re here to help if you have any questions or need further assistance with your delivery!

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